The creative cx team at the creative cx stand at experimentation eliteThe creative cx team at the creative cx stand at experimentation elite

Account Executive

Who we are

Founded in 2017, Creative CX is a specialist Experimentation Consultancy.

We help businesses research, optimise, personalise and innovate across the entire customer experience to drive measurable growth.

And we help them establish and scale research and experimentation programmes so that every team can experiment, everywhere.

We’re lucky to work with fantastic clients such as easyJet, AJ Bell, Hastings Direct, Heathrow, Pizza Hut, Premier Inn, M&S, and Virgin Media O2.

Helping them innovate and continuously improve through research, analysis, UX Design and Experimentation, and helping them mature and scale their own capabilities.

What is the job?

We’re expanding our commercial team and hiring two Account Executives to help us grow our client base and accelerate our commercial momentum.

These are full 360 sales roles. You’ll be responsible for generating outreach activity, qualifying leads, shaping proposals and managing opportunities through the full sales cycle.

You’ll work closely with our Strategy, UX, Development and Leadership teams to articulate the value of expert-led experimentation and position Creative CX effectively in the market.

This is a hybrid role based in our Central London office, with flexibility to work from home for 3–4 days per week.

We need you to

  • Work as part of a small sales team, responsible for the full 360 sales cycle.
  • Conduct outbound outreach and prospecting to generate high-quality leads.
  • Qualify both inbound and outbound leads effectively.
  • Build and maintain a healthy, well-managed pipeline of opportunities.
  • Shape proposals collaboratively with our Strategy, UX and Development teams.
  • Manage sales conversations and opportunities through to close.
  • Take a proactive, hands-on approach to outreach and lead generation.
  • Maintain accurate CRM records and provide clear pipeline visibility.
  • Represent Creative CX at events, conferences and industry meet-ups.
  • Provide feedback and insights to help refine our messaging, targeting and sales approach.

You’ll be

  • Excellent in front of clients and confident engaging senior stakeholders.
  • Commercially driven and motivated by achieving and exceeding targets.
  • Consultative in your approach, focused on diagnosing client needs and providing effective solutions.
  • Knowledgeable about digital, product, experimentation or optimisation practices (or eager to learn).
  • Proactive, positive and adaptable.
  • Highly organised, maintaining structure and clarity across your pipeline.
  • Able to work autonomously while collaborating closely with internal teams.
  • Aligned with our values: mutual respect, collaboration and passion for innovation.

You’ll have

  • Strong experience in B2B sales, ideally within digital, consultancy, technology or experimentation-related industries.
  • A track record of achieving or exceeding revenue targets.
  • Experience managing the full 360 sales process.
  • Excellent communication, negotiation and presentation skills.
  • Strong relationship-building skills with senior stakeholders.
  • Familiarity with CRM tools (we use Pipedrive).

Nice to have

  • Experience selling experimentation, optimisation or digital consultancy services.
  • An established network within digital, product or marketing communities.
  • Experience shaping commercial models and pricing proposals.
  • Public speaking or thought-leadership involvement.

You’ll get

Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team, and you’ll be part of an exciting, growing consultancy. Some of our benefits include:

  • Regular social events and away days, arranged by our social committee
  • Coaching, a personal development plan, and a training budget to help you grow
  • 25 days’ holiday each year,
    • Plus an extra day for every year at Creative CX (up to a max 5)
    • An additional day off for your birthday after 3 years of service
  • Working abroad policy – option to work outside the UK, allowing you to work from outside the UK while travelling to extend holidays, visit family, or just see more of the world.
  • Company contributory pension scheme
  • Private Medical Cover
  • Life Assurance
  • Cycle to Work Scheme
  • Gym Membership Scheme
  • Charity Payroll – giving before tax
  • Perkbox membership – providing discounts and rewards.

Please note: we only consider applicants with a current legal right to work in the countries in which our positions are based.

Creative CX is an equal opportunity employer. Creative CX recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status as required by applicable law.

If you have the skills and experience we are searching for and you are looking to join a fun and inclusive team, send your CV and covering letter to us at hr@creative-cx.com.