Careers at CCX

Description

We’re looking for a talented Senior Strategy Consultant with 4+ years of practical experience in Experimentation, Optimisation, CRO, CXO.

At Creative CX we believe that continually improving the customer experience through research, innovation and experimentation is critical for our clients to remain relevant and competitive. We strive to make a real difference to our clients’ businesses and their customers’ lives through the work that we do.
But to do this we need talented and smart people who can turn customer problems and insights from user behaviour into powerful ideas for optimisation and innovation.

The Senior Strategy Consultant is key to not only driving significant improvements and actionable learnings, but also in helping our clients to realise the full potential of experimentation. To guide them and provide the direction that they need for long-term and sustainable growth.

Key Responsibilities

• To lead and manage the experimentation / optimisation programmes for a handful of enterprise level clients.
• To create powerful, high impact online experiments (A/B/n Tests) for our clients, that are based on evidence from user research and data analysis. We have specialist UX consultants at Creative CX who you can work alongside in order to carry out the research.
• To manage the whole experiment life-cycle from research, ideation and test planning, all the way to the evaluation stage.
• To work closely with our in-house developers (client-side and full-stack) and QA team to ensure that A/B/n tests are built to a very high standard.
• To conduct experiment evaluations using experiment platform metrics and also Analytics tools such as Google Analytics, Adobe Analytics, ContentSquare, Full Story, Quantum Metric, Glassbox etc.
• To build evidence-based strategic roadmaps for our clients that take into account the overall potential for the customers and the business.
• To ultimately help our clients realise the transformational power of Experimentation and Optimisation for their organisations, through collaboration, guidance, workshops and training.

Behaviours

• Analytical and Creative mindset
• Consultative and Strategic nature
• Comfortable with being led by the evidence from research and data.
• Never satisfied with the status quo – always looking to improve and innovate. We’re an experimentation consultancy at heart so trial and error is in our DNA.
• Excellent in front of clients presenting your ideas.
• A proactive approach to clients and workload
• Positive attitude to challenges and change
• Problem finder, solver and fast learner
• Effectively manage multiple projects
• Connection with our values: mutual respect, collaboration, passion for innovation

Core requirements

• Both highly knowledgeable and passionate about Experimentation and Optimisation.
• Exemplary communication and client skills.Experience of using enterprise level experimentation platforms (eg
• Optimizely, VWO, Monetate, Google Optimise, Adobe Target)
• Proficient in the various types of experiments e.g. A/B/n, Personalisation, MVT, Multi-channel.
• A good understanding of the different statistical models applicable to experimentation (Bayesian, Sequential, Frequentist, etc).
• Proficient in using digital analytics platforms such as Google Analytics and Adobe Analytics.

Nice to have

• Experience of running collaborative ideation sessions, workshops, training sessions.
• A good understanding of server-side experimentation and when this is the most appropriate method for our clients.
• SQL, Python and/or R for more advanced analysis.
• Dashboarding Tools (Tableau)
• Accreditations or certificates with Experimentation and Analytics platforms as
• well as any relevant courses in Optimisation or Experimentation.
• Experience of public speaking

Benefits

Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you’ll be part of an exciting growing consultancy.

Some of our benefits include:

• 25 days’ holiday each yearAn extra day for every year at Creative CX up to a maximum of 5 extra days.
• Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential
• Company contributory pension scheme
• Perkbox membership, giving you cheaper gym memberships and a wide range of discounts
• Full supported remote working with the flexibility to work in our Central London Office
• Private Medical Cover
• Cycle to Work Scheme
• Charity Payroll – giving before tax

Description

We’re looking for a talented Strategy Consultant with 2+ years of practical experience in Experimentation, Optimisation, CRO, CXO. The most important attributes for this middleweight position is a passion for the subject area and the ability to learn.

At Creative CX we believe that continually improving the customer experience through research, innovation and experimentation is critical for our clients to remain relevant and competitive. We strive to make a real difference to our clients’ businesses and their customers’ lives through the work that we do.

But to do this we need talented and smart people who can turn customer problems and insights from user behaviour into powerful ideas for optimisation and innovation.

The Senior Strategy Consultant is key to not only driving significant improvements and actionable learnings, but also in helping our clients to realise the full potential of experimentation. To guide them and provide the direction that they need for long-term and sustainable growth.

Key Responsibilities

• To manage the experimentation / optimisation programmes for a handful of enterprise level clients working alongside a Lead/Senior Strategy Consultant.
• To create powerful and trustworthy online experiments (A/B/n Tests) for our clients, that are based on evidence from user research and data analysis. We have specialist UX consultants at Creative CX who you can work alongside in order to carry out the research.
• To manage the whole experiment life-cycle from research, ideation and test planning, all the way to the evaluation stage.
• To work closely with our in-house developers (client-side and full-stack) and QA team to ensure that A/B/n tests are built to a very high standard.
• To conduct experiment evaluations using experiment platform metrics and also Analytics tools such as Google Analytics, Adobe Analytics, ContentSquare, Full Story, Quantum Metric, SessionCam etc.
• To build evidence-based strategic roadmaps for our clients that take into account the overall potential for the customers and the business.
• To ultimately help our clients realise the transformational power of Experimentation and Optimisation for their organisations, through collaboration, guidance, workshops and training.

Behaviours

• Analytical and Creative mindset
• Consultative and Strategic nature
• Comfortable with being led by the evidence from research and data.
• Never satisfied with the status quo – always looking to improve and innovate. We’re an experimentation consultancy at heart so trial and error is in our DNA.
• Excellent in front of clients presenting your ideas.
• A proactive approach to clients and workload
• Positive attitude to challenges and change
• Problem finder, solver and fast learner
• Effectively manage multiple projects
• Connection with our values: mutual respect, collaboration, passion for innovation

Core requirements

• Passionate about Experimentation and Optimisation.
• Strong communication and client skills.
• Some experience of using enterprise level experimentation platforms (eg Optimizely, VWO, Monetate, Google Optimise, Adobe Target)
• Some experience in the various types of experiments e.g. A/B/n, Personalisation, MVT.
• A high level understanding of statistics
• Some experience in using digital analytics platforms such as Google Analytics and Adobe Analytics.
• Good project management skills.

Nice to have

• Experience of running collaborative sessions, workshops, training sessions.
• Dashboarding Tools (Tableau)
• Accreditations or certificates with Experimentation and Analytics platforms as well as any relevant courses in Optimisation or Experimentation.
• Experience of public speaking

Benefits

Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you’ll be part of an exciting growing consultancy. Some of our benefits include:

• 25 days’ holiday each year
• An extra day for every year at Creative CX up to a maximum of 5 extra days.
• Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential
• Company contributory pension scheme
• Perkbox membership, giving you cheaper gym memberships and a wide range of discounts
• Full supported remote working with the flexibility to work in our Central London Office
• Private Medical Cover
• Cycle to Work Scheme
• Charity Payroll – giving before tax

Description

As a successful candidate, you have an excellent understanding of Experimentation principles and are well-versed with A/B testing platforms such as Optimizely, Adobe Target, Monetate, A/B tasty, or Optimize.

You will be part of a team (a project manager, a Strategy consultant and sometimes another developer), where along with the consultants, you will be responsible primarily for the development of client-side experiments.

We offer detailed training to ensure you understand the company’s processes and are confident to build and debug A/B tests and tracking solutions using our internal processes. We use several A/B testing tools, such as Optimizely, Adobe Target, Monetate, VWO, Optimize, and A/B Tasty.

Each Developer has several clients to work on, individually or with others. They will work with a Senior Developer to ensure that projects are delivered as per scope.

Primary purpose

To deliver high-quality, front-end experiments to the exact specification.

Key Responsibilities

• Develop tests to specification
• Code reviews from other developers
• Review/debug tracking solutions

Behaviours

• A balanced approach to client and commercial needs
• Eye for detail
• A proactive approach to clients and workload
• Positive attitude to challenges and change
• Problem solver and fast learner
• Effectively manage multiple projects
• Connection with our values: mutual respect, collaboration, passion for innovation

Required skills

• Good understanding of experimentation (A/B testing) principles
• 3 to 4 years with one or more A/B Testing solutions, including Optimizely, Adobe Target, Monetate, Optimize or VWO.
• Advanced knowledge of native Javascript ES5 – ES6
• Good understanding of one or more Single Page Application frameworks, such as React JS, Angular JS or Vue JS.
• Advanced knowledge of HTML/CSS(including LESS and SASS)
• Experience in cross-browser/device testing and ensuring consistency across them
  all

Benefits

Creative CX is filled with great people with bundles of talent and ideas. Come and join our fantastic team and you’ll be part of an exciting growing consultancy. Some of our benefits include:

• 25 days’ holiday each year
• An extra day for every year at Creative CX up to a maximum of 5 extra days.
• Regular coaching, a continuously updated personal development plan and a generous training budget, to help you reach your full potential
• Company contributory pension scheme
• Perkbox membership, giving you cheaper gym memberships and a wide range of discounts
• Full supported remote working with the flexibility to work in our Central London Office
• Private Medical Cover
• Cycle to Work Scheme
• Charity Payroll – giving before tax

Department: You Tell Us

Do you have a passion for Experimentation, UX and Innovation? If so, do your research on our company and drop us a cover letter and your CV. Tell us why you want to join the CCX team and what exceptional skills and value you can bring.

We’ll see if we think you can fit one of the roles we are hiring for, or maybe we’ll just create a new one!