Over 40 years of combined e-commerce/user research experience
We help deliver real-world IT infrastructure solutions for today, to take Customers where they need to go tomorrow
Head of Creative CX
Charles oversees the Creative CX team. He’s passionate about making sure our clients are constantly broadening their experimentation models. So they can move seamlessly to the next level – testing everything, everywhere. Over the last 8 years he’s done just that, helping some of the world’s major brands to think of new ways to improve customer experience. Prior to joining Creative CX he helped grow the CRO division at RedEye.
Robert Arwel Hughes Dip DigM
Head of New Business
Robert’s adept at searching out new ways to get more from data and analytics. His role is to assist customers attain breakthrough business results through the application of data and technology. He has an excellent track record, backed by strong technical skills and in-depth domain expertise in the field of digital, acknowledged with a diploma in digital marketing from the IDM. Prior to joining the company, Robert held senior roles at RedEye, Adobe and Monetate advising on all aspects of conversion rate optimisation, personalisation, analytics, testing and user experience design.
Head of Development
Head of Strategy
Henry loves running multi-functional teams and brings bundles of experience gained in digital, B2C, B2B and communications. He’s also adept at building trust, target setting, managing stakeholder relationships and moving projects to completion. Prior to joining Creative, Henry worked at Kaplan and House of Kaizen managing various elements of the CX mix, from personalisation and conversion, to A/B testing and optimisation.