Experimentation

Improving Conversion Rates for all our customer across all their touch points

Your customers today use multiple channels and devices across their journey so experimenting across these touch points is more important than ever.

Creative CX can ensure you’re delivering a consistent experimentation programme everywhere on any channel and device.

Every customer is different and that is why we have a tailored approach. We work in partnership with our customers to develop and agree upon a bespoke plan that is suited to their unique set of circumstances. Our work spans across the following areas:

  • Client & Server-Side Experimentation
  • Experimentation Strategy & Roadmap
  • Experimentation Execution & Analysis
  • User Experience Design
  • Onsite Support
  • Training for Internal teams

Analytics

Making sure our customers are set up to analyse their data and make informed decisions that take them to the next level to gain an advantage ahead of their competitors

At Creative CX, we believe that accurate Analytics is the key to any digital strategy. That’s why at Creative CX we help companies understand how important data and insights are when considering new strategies.

We help companies understand where they can improve and offer the following services irrespective of where they are on the maturity curve:

  • Implementation
  • Health Check & Auditing
  • Cross Channel Dashboarding & Reporting
  • Data Insights & Discovery
  • Data Integrity

User Research

Customer experience is now more important than ever and user research gives you the ability to see your digital presence through your customers’ eyes and provides first hand insights into what should be next for your business. User research is a perfect way to identify why customers are converting and more importantly why prospective customers are not.

We provide a range of services to get the most insight from your users’ challenges and provide actionable recommendations on all insights that can lead to growth through Experimentation or Personalisation:

  • Usability Testing
  • User Experience Reviews
  • Group Research
  • Heat Mapping & Session Replay Analysis
  • Survey Gathering & Analysis

Personalisation

Understanding what your customers want and exactly when they want it. This is the secret ingredient that motivates prospects to buy and more importantly keep buying from your site.

Creative CX has developed cutting edge customer journey analysis to ensure your customers have consistent experiences with your brand irrespective of device or channel, to ensure that your audience’s attention is captured and maintained.

The first step is understanding where and how to start. Creative CX can help you no matter where you are on the journey of personalisation through the following services:

  • Strategy & Vision Setting
  • Content Strategy
  • Segmentation & Targeting Tactics
  • Predictive Modelling
  • Website & In-App Targeting, Design & Build
  • Performance Monitoring & Optimisation